Deloitte - Managing the Largest Identity Management Program in America

Team
John Schlichter (the founder of OPM Experts LLC) was the leader of one of the largest enterprise-wide Identity Management programs in the nation. This was one of the largest and most important IT initiatives in the company and was sponsored by the CIO. I worked with John from the proposal phase through the negotiation of the statement of work and through the actual functional and technical design phases. John applied unparalleled knowledge of project management to the endeavor, resulting in many benefits. He was always efficient, fair, and responsive. He got ahead of several problems before they became full blown issues and kept the large and extended team focused and moving along towards meeting the milestone dates as planned. It was a pleasure working with John, and I look forward to continuing to work with him in the future.
— David Mapgaonkar, Partner, Deloitte & Touche LLP (Cyber Risk Services and Technology, Media & Telecom Industry Leader + Privileged Access Management Leader)


If you are tasked with delivering an exceedingly complex program, it’s good to have partners.

Challenge

When T-Mobile decided to implement an Identity and Access Management platform, OPM Experts’ founder John Schlichter partnered with Deloitte to implement T-Mobile’s strategy through a program of multiple project teams that included over one hundred personnel. Identity Management, also known as Identity and Access Management (IAM) is a computer security discipline that "enables the right individuals to access the right resources at the right times and for the right reasons.” It addresses the need to ensure appropriate access to resources across increasingly heterogeneous technology environments and to meet increasingly rigorous compliance requirements.

Solution

We translated T-Mobile’s corporate and business strategies into an IAM program strategy. We facilitated articulation of a Master Service Agreement (MSA) between T-Mobile and Deloitte, and then created a governance structure composed of executives from both companies. We led them through development of comprehensive program plans based on iterative life cycle principles that enabled learning and reduced risks. We brokered approval to baseline the plans and then managed those plans successfully for one year before handing the program off.

I was on the steering committee for T-Mobile’s IAM Program. John Schlichter’s knowledge of program management and business etiquette was nothing short of outstanding. John’s ability to manage the critical path was phenomenal. At times the program seemed destined to stall, but John ensured that people were committed to moving it forward. Additionally, John has an amazing capacity to keep meetings on track without offending the long-winded or belligerent. In all my time in the industry I’ve never seen a program management expert as effective as John Schlichter
— Jeremy Jackson, Manager, Enterprise Microsoft Systems, T-Mobile

Results

T-Mobile achieved a level of identity and access management security that was unprecedented in its history, and enjoyed acclaim throughout industry for having successfully implemented one of the largest IAM programs of any company in America to date.

If you can put a name on a black box, John Schlichter can manage it within a global enterprise. John demonstrated exceptional skills in project management at an enterprise level in some extremely technical areas. He was able to coordinate both C level executives and software engineers, bringing high risk technical projects to a successful landing in production. Beyond the typical types of endorsements that I could give about his skills and experience, I would emphasize that John was successful in building new systems and technologies within politically resistant infrastructures. He is very experienced in the technical tools of project management and can effectively use them to coordinate diverse departments and personnel. He is effective in resolving issues and building communications between people who must build new infrastructure and bring new technologies into production. And in the process, he employs a mentoring approach to allow people and processes to work together in a more focused manner. John Schlichter gets results. I highly recommend him.
— Don Brown, Identity and Access Management Architect, T-Mobile